Delivery & Returns
DELIVERY IN THE UK
UK Delivery is now free using Royal Mail signed for 2nd class. If you would next day delivery please let us know when you checkout. Delivery usually takes approximately 2-3 working days. We endeavour to dispatch products within 3 working days.
Please be aware that delivery to off-shore areas of the UK such as Northern Ireland, North of Scotland, Channel islands and so on, may take longer. We will always keep you fully informed of estimated times of delivery.
We now ship to most countries in Europe and around the world. This includes the USA, Canada, Mexico, UAE, Asia, Australia and New Zealand.
If you don't see your country listed and wish to purchase a product, please contact us at email@example.com and we will do all we can to help.
International shipping is free. International delivery is by Royal Mail tracked and signed for all destinations. For Europe, delivery is approximately 3-5 working days. For USA, Canada, Mexico, UAE, Asia, Australia and New Zealand delivery times are approximately 5-7 working days.
CUSTOMS & DUTIES
Please note, additional customs charges, duties or fees may be added when your order reaches its destination. These are out of our control and we are not to be held responsible for paying them. Jewelled Buddha is not responsible for any delays should the package be detained in customs for any reason.
As we provide a trackable and signed service for all international deliveries, we will keep you fully informed when you can expect your product to be delivered.
In the event that you are not home to receive the goods, the delivery company may leave a note informing you to rearrange delivery. Unfortunately we cannot redirect orders on your behalf and therefore we ask that you rearrange delivery as soon as possible.
*Please note that items that are returned to us because you were not available to receive the goods or reschedule the delivery, will not be refunded. This particularly applies to overseas postal delivery services who have a holding period. If you haven't rescheduled the delivery within the holding period time, they may return the item to the sender once the holding period has expired. We are not responsible for rescheduling deliveries with postal services overseas. Once our packages leave the UK and are transferred to the postal services of that country, it is your responsibility to ensure you are available to receive the items. We are more than happy to resend the items again (at no extra charge to you) on the condition that you are available to receive them. If delivery fails again and they are returned to us, we are not obliged to resend the items more than once or offer a refund.
PLACING AN ORDER
Select the items you require and click add to cart. At the top right you'll see the shopping bag display the number of items you have chosen. Once you've finished shopping, click the shopping bag. This will show you what you have chosen. Click Checkout. Complete the required information we need to process your order. If you decide you would like to add another item at this stage, select Jewelled Buddha at the top of the page and continue shopping.
In the checkout section, ensure the drop down box shows United Kingdom if you are in the UK. If you are an international customer, please choose the country where you would like the order to be sent. Postage will be automatically added.
If you have a discount code you can add it in the checkout section.
You can see a quick view infographic on placing an order here.
Payment options will appear in the checkout section. These are Visa, Mastercard and Amex. We use Stripe to process payments securely. You can also use Apple Pay, enabling you to checkout quickly and securely without having to manually enter shipping and billing information.
The option to pay with Apple Pay is only visible to customers visiting the Jewelled Buddha store using Safari through the latest iOS 10 or macOS Sierra. You'll need to confirm payment with one of the following devices:
iPhone SE, iPhone 6, iPhone 6 Plus, and later.
iPad Pro, iPad Air 2, iPad mini 3, and later.
Apple Watch paired with a supported iPhone.
Once you have placed an order online, you will receive an order confirmation email. This is a notification to us that you have placed the order. Once we receive the notification, we will process the order and mark it fullfilled. You will then receive another email notifying you that the order has been sent.
CANCELLING AN ORDER
We want you to be happy with your purchase, however if you wish to cancel your order and return an item for a refund, please contact us within 24 hours at firstname.lastname@example.org. If your order has not been dispatched we will refund the full amount. If the order has been dispatched and you wish to cancel the goods, please do so by returning the items to us in a new, unused, unworn condition with all the original packaging and tags (when applicable) attached, at your own expense within 7 days. On receipt of the goods we will issue a refund.
Under the Consumer Contracts Regulations 2014, Jewelled Buddha will refund any item you are not happy with, providing the goods are returned in the original saleable condition within 14 days of receipt. You are responsible for the return of the goods and therefore we recommend that you return items by using a signed for postal service. Please contact us within 48 hours and we will do all we can to help. New and unused means that there are no marks on the item, or any evidence of wear on the tags. We do not accept any item with any indication that it has been used. In such cases the item will be returned to the purchaser. Jewelled Buddha will refund your return shipping cost only if the item has been incorrectly sent or defective.
Please note that we cannot exchange like for like items in our Kantha or Uzbek range of scarves or Sari Bead Necklaces. This is because they are one-of- a-kind and are not supplied in multiples of the same design or colour. The only exceptions are the black sari bead necklaces which we may have multiples of at the time. However if you see something else you like on our website in a similar design or colour at the same price, we will be happy to exchange this if the stock is available. If the stock is not available we will refund you. Sale items cannot be exchanged.
* Please note, we cannot accept refunds on pierced jewellery unless the original packaging has remained sealed.
In the event you receive a product that is faulty, please email us within 48 hours of receiving the product and we will make every effort to resolve the problem. In accordance with the recently updated Consumer Rights Act 2015, you have the right to reject a faulty product. This right is limited to 30 days from the date of purchase.
*Return postage fees will only be refunded along with the purchase price, if the item is proved faulty.
We want you to be completely happy with your purchase, which is why we only send international orders by a tracked and signed for service, giving you and us peace of mind that you'll receive your goods within a reasonable time and without any delivery issues. We charge a flat fee for all orders, so if you buy one item or five, you know you only pay one flat rate.